Ordering-Info

DJ STEPPIN LEE


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SOUL LINE DANCE/CHICAGO STEPPING  INSTRUCTIONAL VIDEOS   

 

 

Shipping Costs    International Orders   Ordering Methods  Privacy   Return Policy
Security  Shipping/Backorders  Taxes

Domestic Shipping

All orders normally ship within 48 hours (business days) from the time you place your order. Our cost for standard shipping within the U.S. for most items is $6.95 for the first video/CD/DVD, plus $1.50 for each additional item; Two Business Day delivery is $9.95, plus $1.50 for each additional item; Next Business Afternoon is $15.95, plus $1.50 for each additional item.  Note: All video 2-packs will be charged as two videos; 3-packs will be charged as three videos; and so on.   Some products with multiple and varying sized items contained in a pack, or oversized products, will have an individual shipping charge assigned.    2-Day and Next Afternoon orders must be placed by 3:30 p.m. Central Standard Time to ship the same day, Monday through Friday only (no weekend pick-up or delivery).  For Overnight orders, if your item is out of stock, we will email or call you promptly.  We will otherwise only email you if we are unable to ship within one week.  We strive to have all items in stock at all times.  If mailing in your order with a personal check, your order may be held for your check to clear.

International Orders

All international orders are sent via Air Mail.  Canadian orders are $10.95 for the first video, and $1.50 for each additional video.  Our shipping charge for most other countries outside the U.S. is $14.95 for your first video and $4.95 for each additional item.  Keep in mind that all 2-packs are charged as two videos; 3-packs will be charged as three videos, and so on.  Some products with multiple and varying sized items contained in a pack, or oversized products, will have an individual shipping charge assigned.  We may charge more for shipping for some countries with higher shipping costs and/or that require tracking.  In either case, you will receive an email within 24 hours with additional shipping charges for your approval before we proceed with your order.  Any customs, duties and/or taxes that apply upon receipt of the order are the responsibility of the customer.

Shipping/Backorders

Normally all orders ship within 48 hours from the time your order is received, Monday through Friday, excluding holidays and weekends.  If an item is backordered, and it is determined it will take more than one week for shipment to go out, we will notify you.   If mailing in your order with a personal check, your order may be held for your check to clear.

Ordering Methods
You can order via our secure internet server with your major credit or debit card. Just add the items you want to your shopping cart, and follow the instructions provided.
If you'd prefer to send a check or money order or your credit/debit card number, just add the item(s) you want to your shopping cart. You can then print the order form, or copy down the relevant information to include with your check/MO. Please include your email address and/or phone number in the event we need to contact you with questions or information about your order. Make your check payable to "National Soul Line Dance Association". See our mailing address below.  If mailing in your order with a check, your order may be held for your check to clear.
You can fax your order by adding the item(s) you wish to purchase to your shopping cart, and then either print the order form or copy down the relevant information and include it in your fax. Don't forget to include your credit or debit card number, along with the expiration date. Please include your email address and/or phone number in the event we need to contact you with questions. See our fax number below.
You can phone in your order using a major credit or debit card. See our phone number below.
We accept Purchase Orders from Schools, Libraries, Hospitals, etc., via mail or fax.

Mailing Address:

Make checks and money orders payable to:   "National Soul Line Dance Association" and mail to:

National Soul Line Dance Association
Attn: Order Processing
P.O. Box 816
Pacifica, CA 94044-0816

Phone:   1-510-406-7065
Fax:      1-650-255-4171

For order inquiries email:  orders@nslda.org.

For product information and general questions email:  infos@nslda.org.Privacy

National Soul Line Dance Association (NSLDA) is strongly committed to respecting the privacy of our customers. We won't sell, trade, rent or share your information with other companies or use your personal information for any reason other than our ordering process and to contact you if there is a problem or question with your order.

Return Policy

We do not accept returns of opened items due to the nature of the products we sell and anti-piracy concerns.  You may return unopened items within 30 days of receipt of your order (or gift) for a credit or refund of the cost of the items. Shipping is not refundable. Insurance or tracking is advised. A credit will appear on your statement within one to two billing cycles, or if you paid by check or money order, you will receive a refund check in the mail within one to two months. If an item is returned damaged no credit will be issued, so please use appropriate packing material. Please include your packing slip and return unopened items only to:

National Soul Line Dance Association
Returns
P.O. Box 816
Pacifica, CA 94044-0816  
   

If you receive a defective or damaged video please do not return it.  Instead email us for replacement instructions at orders@nslda.org.

We want you to be happy, so if you have a problem or complaint with something you've ordered from us, please contact us at orders@nslda.org so we can work to resolve your specific situation. 

Security

Our shopping cart server uses a  SSL Web Server Certificate which secures information by encrypting all data to and from this site (the strongest form of browser security). You can feel confident in knowing we take the security of your personal information very seriously. In fact, we believe entering your credit card information on our site is safer than giving it to a retail store or restaurant.

Taxes

Because of our presence in these states, orders with a shipping address within the state of Texas will be charged a 7% sales tax, within the state of South Dakota will be charged a 6% sales tax and orders shipping to California will be charged 7.25% sales tax.

Canada and International orders - Any customs, duties or taxes that apply upon delivery of the order are the sole responsibility of the customer.


Any questions at all?  Please don't hesitate to contact us!